Frequently Asked Questions

How long will it take for me to receive my order?

All orders are generally received within 7 to 14 days.

Can I cancel or modify my order?

It may be possible to cancel or modify your order, depending on whether or not your order has already shipped. Please contact Member Care at 833-680-iFIT (4348) or by email at costco-next@ifit.com for assistance.

What if my order arrives damaged?

If your order arrives damaged, you do not have to accept delivery of the damaged item(s). If delivery was accepted before the damage was discovered, you can return the damaged item(s) and we will replace it. Please contact Member Care at 833-680-iFIT (4348) or by email at costco-next@ifit.com for assistance with replacing the damaged or non-working part.

Who can I contact for questions related to my purchase?

Please contact Member Care at 833-680-iFIT (4348) or by email at costco-next@ifit.com for questions or assistance.

My equipment is not working as expected. What should I do?

Please contact Member Care at 833-680-iFIT (4348) or by email at costco-next@ifit.com for assistance.

Are there weight limits for your equipment?

All NordicTrack equipment has specific weight limits that vary by product. Please review the Performance Specs for your product of interest to determine the individual weight limit for that product.

What type of general maintenance do you recommend for your equipment?

Required maintenance for NordicTrack equipment varies by product. Please refer to your User’s Manual for specific maintenance information.

If I don’t renew my iFIT subscription, can I still access workouts on my treadmill, elliptical, bike, or rower?

If you don't renew your subscription, you will have access to a limited number of iFIT workouts. You can always use your treadmill, elliptical, bike, or rower in manual mode. The iFIT subscription is required for the advertised coach-controlled interactive personal training experience, but is not mandatory to purchase.

If my iFIT subscription expires and I do not renew, how do I start a workout on my machine?

Simply push the “start” button on your machine to begin a workout in manual mode. You'll be able to manually adjust your settings, and your screen will display an oval racetrack or similar graphic as you work out.

How do I cancel my iFIT membership?

To cancel your iFIT membership, follow these steps:

  1. Log in to your account at iFIT.com.

  2. Hover over your name in the top right corner, then click “Settings.”

  3. On the left side, click “Membership Plan.”

  4. Scroll to the bottom, then click “End Benefits.”

  5. Click “Continue” to end benefits until the “Confirm Your Membership Cancellation” pops up, then click “End Membership.”

NOTE: If you purchased your subscription through the App Store or Google Play, you'll need to cancel it through the app settings on your phone.

Why do I have to enter my credit card number before I use iFIT, even though it was included when I purchased my machine?

Don't worry — you won't be charged anything at this time for iFIT. iFIT keeps your credit card information for subscription renewal purposes. Importantly, your NordicTrack purchase and your iFIT subscription signup are managed by different and separate payment systems.